Privacy Policy

Last Updated: October 16, 2026

At YLXH OUTDOOR POWER (“we,” “our,” or “us”), we respect your privacy. This Privacy Policy explains how we handle personal information when you visit our website, request a quotation, discuss OEM/ODM requirements, place an order, or contact our team.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, company name, and business contact details.

  • Email address, telephone number, or WhatsApp number.

  • Country or region, billing address, and shipping address.

  • Product enquiries, quotation requests, and order details.

  • Information you provide when discussing customization or after-sales support.

  • Payment confirmation and transaction information necessary to manage an order.

  • Technical and usage information, such as IP address, browser type, pages visited, and cookie preferences.

Please provide only information relevant to your enquiry or order. Do not send passwords or complete payment card details through enquiry forms or messages.

2. How We Use Your Information

We use relevant information to:

  • Respond to enquiries and prepare quotations.

  • Recommend portable power stations and compatible solar panels.

  • Discuss product specifications and OEM/ODM requirements.

  • Coordinate orders, pre-shipment inspections, and delivery arrangements.

  • Provide technical assistance and after-sales support.

  • Send order updates and other service communications.

  • Send product updates where you have subscribed or where otherwise permitted.

  • Maintain website security, improve our services, and meet applicable obligations.

Where required by applicable law, we rely on an appropriate basis for these activities, such as your consent, steps requested before entering a contract, performance of a contract, legal obligations, or legitimate business interests.

3. Sharing Your Information

We may share information where necessary with:

  • Service providers supporting our website, email, and customer communications.

  • Production or customization partners involved in fulfilling your order.

  • Inspection companies, freight forwarders, carriers, and customs service providers.

  • Banks or payment providers involved in an agreed transaction.

  • Professional advisers or authorities where disclosure is required by law.

We limit disclosures to information relevant to the purpose. For example, logistics providers may require recipient contact details and delivery information.

We do not sell or rent your personal information.

4. Payment Information

Payment arrangements are confirmed separately for each order. Where a bank or third-party payment provider handles a transaction, that provider processes payment information under its own privacy and security policies.

We may retain transaction references and payment confirmations needed for order administration and accounting.

5. Cookies & Website Features

Our website may use cookies and similar technologies to operate essential features, remember preferences, and understand website usage.

Where required, we will request your consent before using non-essential cookies. You can manage available cookie preferences or adjust your browser settings. Disabling certain cookies may affect website functionality.

Embedded maps, social media links, and other third-party features may process information under the relevant provider’s privacy policy.

6. Information Security & Retention

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse. Access is limited according to business needs.

We retain information for as long as reasonably necessary to handle enquiries, fulfil orders, provide support, maintain relevant business records, and meet applicable legal requirements. Retention depends on the type of information and the purpose for which it is used.

No method of online transmission or storage can guarantee complete security.

7. International Processing

We serve customers worldwide. Your information may be processed in China and in other countries where relevant service providers or business partners operate.

Where applicable law requires safeguards for international transfers, we will use appropriate arrangements and provide further information on request.

8. Your Privacy Choices & Rights

Depending on applicable law, you may have rights to:

  • Request access to your personal information.

  • Request correction or deletion.

  • Object to or request restrictions on certain uses.

  • Request a portable copy of information where applicable.

  • Withdraw consent where processing relies on consent.

  • Raise a concern with the relevant data protection authority.

You can unsubscribe from marketing emails using the available unsubscribe option or by contacting us. This will not prevent necessary communications about an existing enquiry or order.

We may need to verify your identity before responding to a privacy request. Some records may need to be retained to meet legal obligations.

9. Policy Updates & Contact

We may update this Privacy Policy to reflect changes in our services or information practices. The latest version will be published on this page with an updated date.

For privacy questions or requests, please contact:

YLXH OUTDOOR POWER
Email: ylxh.tech@gmail.com